A unified highway support platform enabling real-time user assistance, incident reporting, toll wait-time intelligence, proactive alerts, multilingual engagement, and control-room coordination across digital channels.
Aligned with MoRTH / NHAI digital-highway priorities. DPDP-ready. WCAG-compliant.
Multilingual chat with intent classification, structured intake and human escalation.
Lane-wise wait time, fastest-lane recommendation, congestion trends.
Draft → approve → send workflow across app / WhatsApp / SMS channels.
Live incident queue, SLA timers, AI confidence, agent workload.
One platform, four stakeholders: commuters, toll operators, service providers and control-room admins.
PRISM guardrails — Privacy, Risk, Integrity, Security, Monitoring — sit alongside DPDP consent capture, IT-rules watermarking and immutable audit logs.